Support

We're here to help! Find answers to common questions or contact us directly.

Latest Update

New Subscription Plans Available

We've updated our subscription options! Now you can choose from Weekly ($1.49/week), Monthly ($4.99/month), or Yearly ($29.99/year) plans. Pick the option that works best for you!

Updated: November 29, 2025

Frequently Asked Questions

How do I set up an alarm?

Open the app and tap the "+" button to create a new alarm. Choose your preferred time, select a character, and customize the alarm message. Don't forget to enable the alarm before saving!

What characters are available?

Snoozd features a variety of characters including wizards, superheroes, sergeants, and more! New characters are added every week. Check the app regularly to discover new options.

How do I manage my subscription?

Subscriptions are managed through Apple's App Store or Google Play Store. To cancel or modify your subscription:

iOS: Go to Settings → [Your Name] → Subscriptions → Snoozd
Android: Open Google Play Store → Menu → Subscriptions → Snoozd

You can cancel at least 24 hours before your renewal date to avoid being charged for the next billing period.

What subscription plans are available?

Snoozd offers three subscription options:

Weekly: $1.49/week - Duration: 1 week
Monthly: $4.99/month - Duration: 1 month
Yearly: $29.99/year - Duration: 12 months

Can I get a refund?

Refunds are handled by Apple or Google depending on your device. Please contact their support teams directly for refund requests. We do not provide refunds for unused subscription time.

My alarm didn't go off. What should I do?

First, check that your device's volume is turned up and Do Not Disturb mode is off. Make sure the app has notification permissions enabled in your device settings. If the issue persists, try restarting the app or your device. If problems continue, contact us at support@snoozd.app.

Can I customize the alarm message?

Yes! Premium subscribers can customize alarm messages. The selected character will deliver your personalized message using AI-generated voice.

Is my data secure?

Yes, we take your privacy seriously. We implement security measures including encryption and secure storage. For more details, please review our Privacy Policy.

Troubleshooting

Alarm Not Ringing

Check device volume settings
Ensure Do Not Disturb mode is disabled
Verify notification permissions are enabled for Snoozd
Make sure the alarm is enabled (toggle switch is on)
Restart the app or your device

App Crashes or Freezes

Close and restart the app
Update to the latest version from the App Store or Google Play
Restart your device
Check available storage space on your device
If issues persist, uninstall and reinstall the app (your subscription will remain active)

Subscription Issues

Verify your subscription status in your device's app store settings
Check that payment method is valid and up to date
Ensure you're signed in with the correct Apple ID or Google account
Wait a few minutes and restart the app if subscription just activated
Contact Apple or Google support for billing-related issues

Voice Not Playing

Check your internet connection (voice generation requires internet)
Verify device volume is turned up
Try selecting a different character
Check if you have an active premium subscription
Restart the app and try again

Additional Resources

Contact Us

Email: support@snoozd.app

Response Time: We typically respond within 24-48 hours.

When contacting us, please include:

Your device type (iOS or Android)
App version number
Description of the issue or question
Screenshots if applicable

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